This Business Continuity and Disaster Recovery (BCDR) Policy outlines the strategy and technical workflows designed to maintain operational resilience and data integrity at Pesa Wire during disruptive events (e.g., severe network outages, server infrastructure failures, or natural emergencies). This document serves as an additional supporting policy to demonstrate operational maturity for NITA certification.
1. Core Objectives
Ensure the continuous availability of critical software platforms and financial transaction routing systems. Minimize system downtime and establish clear Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
Safeguard corporate databases, repository code, and sensitive client data against catastrophic loss.
2. Data Redundancy and Backup Strategy
To eliminate single points of failure, Pesa Wire implements a strict cloud backup architecture:
- Automated Backups: Database instances, user profiles, and operational transactions are backed up automatically every twenty-four (24) hours to highly secure, encrypted off-site cloud storage.
- Code Repositories: Core software source code and custom ERP configurations are mirrored continuously across geographically isolated secure cloud servers.
- Verification: Integrity audits of system backups are performed monthly by the engineering team to guarantee smooth restore paths.
3. Failover and Disaster Recovery
In the event of a catastrophic system failure on our primary cloud architecture, an automated failover mechanism redirects traffic to a high-availability standby environment within an isolated geographic region. System target parameters are established as follows:
- Recovery Time Objective (RTO): Critical platform functions aim to be fully restored within four (4) hours of a declared disaster event.
- Recovery Point Objective (RPO): Maximum allowable data delta loss is capped at twenty-four (24) hours from the last verified off-site snapshot.
4. Incident Response Team & Communication
A designated IT Emergency Team, consisting of Lead Software Engineers and Systems Administrators, is responsible for triggering failover protocols. Clients and relevant stakeholders will be systematically notified via secondary communication channels regarding service status updates within two (2) hours of an active incident.